Maintenance ticket management
Maintenance ticket tracking that keeps every repair on schedule
Maintena gives every maintenance request a structured ticket and a clear status, then tracks it on a live board until it is resolved. SLA timers, automated updates, and a complete audit trail mean nothing stalls and nothing is forgotten.
Total visibility
A live board shows the status of every repair across your whole portfolio.
Nothing overdue
SLA timers warn you before deadlines slip so tickets never stall silently.
Less follow-up
Automated updates keep tenants and vendors informed without manual messages.
Clear records
A timestamped audit trail documents every action for owners and compliance.
See every open ticket at a glance
When repairs live in someone’s inbox, it is impossible to know what is actually happening across your portfolio. Maintena puts every ticket on a real-time Kanban board — New, Assigned, In Progress, and Completed — so you can read the state of your operation in seconds.
Prefer a list? Switch to a sortable table and filter by property, urgency, or vendor. The data is the same; you just choose the view that fits the task in front of you.
Maintenance workflow automation that prevents overdue tickets
Set response and resolution targets, and Maintena watches the clock for you. SLA timers flag tickets that are approaching their deadline so your team can intervene before a tenant has to follow up.
- Automatic status transitions as work progresses
- SLA alerts before a ticket goes overdue
- Automated tenant and vendor updates at each stage
- Filters and saved views for properties, trades, and priorities
A complete, timestamped audit trail
Every action on a ticket — created, assigned, updated, completed — is logged with a timestamp and an owner. When an owner asks what happened on a repair, or you need a record for compliance, the full history is right there.
That accountability is what turns reactive firefighting into a measurable process. Over time, ticket data shows you where bottlenecks are, which properties generate the most work, and which vendors deliver.
Frequently asked questions
What is maintenance ticket management?
Maintenance ticket management is the process of capturing each repair request as a trackable ticket and moving it through clear stages — intake, assignment, work, and completion — with status, ownership, and history recorded along the way.
How does SLA tracking work in Maintena?
You set response and resolution targets, and Maintena starts a timer on each ticket. As a ticket nears its target it is flagged so your team can act before it becomes overdue.
Can I see tickets by property or vendor?
Yes. Filter and sort tickets by property, urgency, vendor, or status in both the Kanban and table views to focus on exactly what you need.
Is there a record of changes?
Every ticket has a complete, timestamped audit trail showing who created, assigned, updated, and completed it — useful for accountability and compliance.
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