Scan-to-report QR codes
Generate a printable QR code for every unit. Tenants scan the one on their door and the form opens pre-filled with their exact property and unit — zero typing, zero mismatched addresses.
AI-powered maintenance coordination
Stop losing maintenance requests and chasing vendors
Maintena is AI-powered maintenance coordination for property managers. Tenants scan a QR code to report an issue, AI triages it, and the right vendor is dispatched automatically — with tenants kept in the loop the whole way.
14-day free trial · Cancel anytime · Setup in under 5 minutes
Ticket dashboard12 open
All systems operational
Bathroom sink leaking — Unit 4B
AI: Plumbing · Vendor: Mike's Plumbing Co.
HVAC not cooling — Unit 12A
AI: HVAC · Vendor: CoolAir Services
Broken window latch — Unit 7C
AI: General · Vendor: —
Scanned via QR
AI-triaged
Photos attached
Tenant notified
How Maintena works
From tenant request to resolved repair — every step of your maintenance workflow, automated.
- 1
Tenant scans & reports in seconds
Post a QR code on every unit door. Tenants scan it and the request form already knows their exact property and unit — no typing, no wrong-address guesswork. They can also use the mobile form or email. No app, no account, no login.
QR per unit · Mobile form · Email intake
- 2
AI triages in seconds
Maintena's AI reads the request, identifies the trade (plumbing, HVAC, electrical…), scores urgency, flags safety risks, and writes a clean summary. What used to take a coordinator 3 minutes per ticket takes 8 seconds.
Trade classification · Urgency scoring · Escalation detection
- 3
Dispatch the right vendor
Maintena ranks your vendors by trade match, availability, and past performance. Assign in one click — the vendor gets an automatic email with the ticket details and any attached photos.
Smart ranking · One-click assign · Auto-notify vendor
- 4
Keep everyone in the loop
Tenants get automatic status emails plus a live tracking link — they follow their request from received to done without ever calling to ask. Managers post internal notes; vendors update status.
Live tracking link · Tenant emails · Vendor updates
- 5
Track to completion
Follow every repair on a Kanban board with SLA timers. Get alerted before deadlines breach. Every action is logged in a full audit timeline — who did what, when.
Kanban board · SLA alerts · Full audit trail
- ~8 sec
- AI triage per request
- ~10 hrs
- Saved every month
- 1 scan
- For a tenant to report
- Under 5 min
- To get fully set up
vs. ~3 minutes by hand
coordinator time at 50 units
no typing, no app, no login
bulk-add your whole portfolio
Everything you need to run property maintenance
Purpose-built for maintenance coordination — not buried inside an accounting suite.
AI ticket classification
Every request is automatically categorized by trade, urgency-rated, and matched to the right vendor type. No manual triage, ever.
Smart vendor dispatch
AI ranks your vendor network for each job by trade, availability, and performance rating, then auto-assigns and notifies the best match in one step.
Mobile form + live tracking
A fast, mobile-first request form with property and unit dropdowns. After submitting, tenants get a live status link — received, assigned, in progress, done — no account needed.
Bulk property & unit setup
Add a whole building at once. Type a range like 1-20 to generate every unit, or paste your entire portfolio in one import. Setup that used to take an hour takes a minute.
Secure photo attachments
Tenants and managers attach photos to tickets. Files are stored privately — never a public URL — and served only to authenticated users in your org.
Email & web intake
Share a web form or forward a dedicated inbox. Every inbound email or form submission becomes a structured ticket automatically — no manual entry.
Kanban + table views
See all open tickets in a drag-and-drop Kanban or sortable table. Filter by property, urgency, vendor, or status at a glance.
Automated notifications
Tenants and vendors get status emails at every stage — assignment, progress, and completion — without you lifting a finger.
SLA tracking & alerts
Set response-time targets per urgency level and get alerted before tickets breach. Track resolution time by property and vendor.
Spam-proof intake
Public submission forms are rate-limited per IP and per link to prevent spam and abuse — keeping your ticket queue clean and trustworthy.
Full audit timeline
Every status change, message, file upload, and vendor action is logged with timestamps. Complete accountability for managers, vendors, and tenants.
See how we stack up
How does Maintena compare to Buildium, AppFolio, and spreadsheets?
Feature-by-feature breakdown, honest pricing comparison, and why AI triage changes the math.
Built for the way property managers actually work
Maintena replaces the calls, texts, and spreadsheets that maintenance coordination usually runs on.
“Which vendor did we send — and did they show up?”
Every job is assigned, tracked, and logged. You always know the status at a glance.
Requests lost across calls, texts, email, and spreadsheets
One intake for QR, web, and email. Every request becomes a structured ticket — nothing slips through.
Tenants constantly calling for updates
Automatic status emails and a live tracking link keep them informed, so your phone stops ringing.
Founding customer program
Be one of our first property managers
Start a free 14-day trial and we'll help set up your entire portfolio — bulk-import your properties and generate a QR code for every unit.
Start free trialSimple, predictable pricing
14-day free trial on every plan. Cancel before day 14 and pay nothing.
Starter
Perfect for small portfolios
$99/month
14 days free, then $99/mo
- Up to 100 tickets/month
- 1 property
- 5 vendors
- Photo attachments
- Email notifications
- Activity timeline
Most popular
Growth
For growing property managers
$299/month
14 days free, then $299/mo
- Unlimited tickets
- Up to 10 properties
- Unlimited vendors
- AI trade classification
- AI urgency scoring
- AI vendor dispatch
- Photo attachments
- SLA tracking & alerts
- Priority support
Pro
For large portfolios
$599/month
14 days free, then $599/mo
- Everything in Growth
- Unlimited properties
- Advanced SLA reporting
- White-label option
- Dedicated CSM
- API access
Not sure which plan? See how Maintena compares to alternatives →
Frequently asked questions
What is Maintena?
Maintena is AI property maintenance software for property managers. It captures maintenance requests by email or web form, triages them with AI, dispatches the right vendor, and tracks every repair to completion — in one platform.
How does the AI triage work?
When a request arrives, Maintena's AI reads it, determines the trade (plumbing, electrical, HVAC, and more), scores urgency, flags safety risks, and writes a plain-English summary — work that used to take a coordinator minutes per ticket now takes seconds.
Do tenants need to download an app?
No. Tenants scan a QR code posted on their unit, use a mobile-friendly web form, or simply email — and attach photos directly. Maintena turns each submission into a structured ticket automatically. There is nothing for residents to install and no account to create.
How do QR codes make reporting faster?
Print a unique QR code for each unit and post it on the door or fridge. When a tenant scans it, the request form opens already knowing their exact property and unit — so there is no typing, no wrong addresses, and requests route to the right place the first time. You can download, email, or print each code individually.
Can tenants track their request?
Yes. After submitting, every tenant gets a private link to a live status tracker — received, assigned, in progress, completed — so they can follow progress without calling or emailing to ask for updates.
Can I use my own vendors?
Yes. Add your existing vendor network and Maintena will rank them for each job by trade, location, availability, and past performance. You are never locked into a vendor marketplace.
Are tenant photo attachments secure?
Yes. Photos and files are stored privately — they are never accessible via a public URL. Every download request is authenticated against your organization before the file is served.
How much does Maintena cost?
Plans start at $99/month for the Starter plan, $299/month for Growth, and $599/month for Pro. Every plan includes a 14-day free trial. Cancel any time before day 14 and you pay nothing.
How long does setup take?
Most teams are up and running in under five minutes. Add your properties and vendors, connect your intake email, and start routing requests the same day.
How does Maintena compare to Buildium or AppFolio?
Buildium and AppFolio are full property management suites built around accounting and leasing — maintenance is a minor feature inside a much larger product. Maintena is purpose-built for maintenance coordination and adds AI where it actually saves you time.
Ready to eliminate maintenance chaos?
Join property managers who have cut response times in half.